FAQs

Our cases don’t require a key since they are equipped with Transportation Security Administration (TSA) locks that are set by a combination code. These locks can be opened by TSA agents in any U.S. airport to avoid having any broken locks. We include a TSA plastic pin to change your combination. If you misplace it, then any thin, sharp alternative should work. If you run into problems, please Contact Us.

If you’ve forgotten the combination code for your luggage, a key can be provided by a TSA agent to give you access without damaging the lock. To learn more, please Contact Us.

If you have forgotten the combination code for your luggage, please Contact Us.

The manufacturer has set the lock to the default standard: 000. While you can keep this as your permanent combination, you can also change it by doing the following:

1. Take the plastic pin provided and push it into the small pinhole to the left of the mechanism until you hear a click.
2. Turn each dial to set your new combination.
3. Once you are satisfied with your new combination, push the release button on the right of the mechanism until you hear another click.
4. Your new code is now set. If you have any problems, please Contact Us.

There are certain parts for your luggage that can be ordered and replaced. For more information, please Contact Us.

Instead of replacing the whole case, you can order a new Personalised Replacement Suitcase Cover. To learn more, please visit our Replacement Covers page.

Since our luggage is custom printed, we usually ship orders within five business days. To learn more, please visit our Delivery page.

Yes. Delivery for international orders can range anywhere between 1-10 business days from the time you place your order. To learn more, please visit our Delivery page.

For more information, please visit our Returns page.

For more information, please visit our How It Works page.

For more information, please visit our Delivery page.

We strive to print and ship our customers’ orders as fast as possible. Since this is a custom-printed product, order cancelations must be received within two hours of placing the original order. Due to the nature of our service, order cancelations might not be guaranteed. For more information or to cancel an order, please Contact Us.

If you receive an incorrect product, please Contact Us with your order and contact information.

Please Contact Us with your order and contact information.

While we do not offer any repair services, all of our luggage comes with a limited two-year warranty.

If you want to learn more about our warranty policy, please Contact Us.

Since our luggage is custom printed, we strive to print and ship our customers’ orders as fast as possible. Any errors or mistakes can delay the process and must be reported to us within two hours of placing the order. Due to the nature of our service, order cancelations might not be guaranteed. For more information or to cancel an order, please Contact Us.

Since our luggage is custom printed, we strive to print and ship our customers’ orders as fast as possible. Any errors or mistakes can delay the process and must be reported to us within two hours of placing the order. Due to the nature of our service, order cancelations might not be guaranteed. For more information or to cancel an order, please Contact Us.

Unfortunately, if you already completed the payment for your order and want to add another product, you will need to place a new order. 

At this time, we can only print standard, recognised characters. Special characters and emojis are not supported. For more information, please Contact Us.